Trutac Limited

IT Technical Support Apprentice (ICT 3) (1) (2) - Advanced (Level 3)

Trutac Limited (Employer)

Tdm Wyre Academy (Training Provider)

Weekly wage £167.70
39.0 hours per week Monday - Friday - 08:30 - 17:00
18 months (duration)
9 November 2021(start date)
Information communications technician (apprenticeship standard)
8 November 2021 (application closing date)
Register interest

Job Description

Providing support and training to our Customers on company products. Responding to customer queries by telephone and email. Installing Company software remotely to customer PC's. After Sales care.

Responsibilities

  •  To undertake a range of tasks in relation to customer IT support
  • To deal with customer enquiries efficiently and diligently 
  • To understand and comply with policies and procedures
  • To understand the Hours Law for HGV and PSV drivers 
  • To carry out work in a safe and diligent manner
  • To comply with all Health & Safety policies and procedures
  • To attend and fully participate regular training and development reviews with line management, mentor, HR representatives and other nominated representatives.
  • To undertake additional duties in line with capabilities as required

Technical Skills 

  • Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate.
  • Demonstrates a logical and practical approach to tasks
  • Takes opportunities to learn new technical skills
  • Gains experience to improve technical competence
  • Takes on additional responsibilities once suitably qualified and/or trained
  • Ability to problem solve

 

 

 

Future Prospects

Full time job role, career progression, further training.

Reality Check

Will spend time in all relevant departments to expand learning and knowledge but primarily focused on Helpdesk Support. Friday hours 8:30am - 4pm.

Skills Required

  • Polite and professional telephone manner
  • Customer service oriented
  • Logical and analytical

Qualities Required

  • Enthusiastic and committed
  • Team spirited
  • Shows tenacity
  • Have a commitment to and an energy to learn in a busy, hands on environment
  • Be open to building relationships within the organisation and with external stakeholders

Qualifications Required

Minimum of 4 X GCSE’S grace A-C including English and maths

Training Provided

ICT Level 3 Apprenticeship Standard: 

  • Qualification together with onsite training by the employer.
  • For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
  • ICT 3 Course 1 – Hardware and Networking
  • ICT 3 Course 2 – Software and Security
  • ICT 3 Course 3 – ICT Administration
  • Professional Development Progamme

 

Register interest

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