Magna Academy

IT Technical Support Apprentice - Advanced (Level 3)

Magna Academy (Employer)

The It Skills Management Company Limited (Training Provider)

Annual wage £9,379.50
37.5 hours per week Monday - Friday. Exact shifts to be confirmed.
15 months (duration)
31 August 2022(start date)
Information communications technician (apprenticeship standard)
21 August 2022 (application closing date)
Register interest

Job Description

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Technical Support Apprentice.

Responsibilities

What will the apprentice be doing?

Service Desk and Technical Assistance:
• First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
• Use the service desk software to report, log and correspond to requests
• Communicate with school-based staff to inform them of action and progress of reported problems
• Assist school-based staff and students with technical issues*
• Provide high levels of customer service

Hardware/Software Support and Fault Diagnosis:
• First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
• First line support for printers. Basic assessment and resolution of hardware issues
• First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
• First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
• First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
• Test and change cables as required. (Network, USB, serial, parallel etc)
• Change and diagnose hardware equipment as directed by the service desk

Routine Maintenance and Service Tasks:
• Complete software installations on workstations and laptops as directed by the service desk
• Complete deployment of images to workstation or laptops as directed by the service desk
• Change and replace printer consumables, paper as required
• Restore workstation/laptop images as directed by the service desk
• Complete Active Directory maintenance tasks as directed by the service desk
• Complete backup restores as directed by the service desk
• Complete routine hardware/software maintenance tasks as directed by the service desk
• Report breakages, vandalism or reoccurring problems to the service desk
• Maintain school asset record systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3.

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.


The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.


Communication in Support:
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing development and support.

Skills Required

Communication skills, IT skills, Attention to detail, Administrative skills, Analytical skills

Qualifications Required

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
Register interest

Related