IT Technical Support Apprentice - Advanced (Level 3)

Rejuvenate I T (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week TBC upon interview.
15 months (duration)
20 December 2021(start date)
Information communications technician (apprenticeship standard)
16 December 2021 (application closing date)
Register interest

Job Description

Our Client has a fantastic opportunity to start your career within IT. You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider.


Main responsibilities:

  • Assisting clients on their busy helpdesk working through the ticketing system and taking calls
  • Attending client sites alongside their engineers to assist with client issues and installations of IT & VoIP Equipment
  • Repairing hardware on laptops, desktops & servers where required
  • Maintaining cloud systems including M365 & our bespoke VoIP platform
  • Installing, updating, and maintaining a wide variety of software for clients

Future Prospects

Future growth within the company to continue developing your career long-term.

Reality Check


Through reaching certain milestones, you'll have the opportunity to increase your salary. [all details will be discussed upon interview]

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • A passion for IT and Tech
  • Telephone skills
  • Keen to Learn
  • Proactive and self-motivated
  • Basic understanding of IT Networks
  • Full UK Driving Licence (Not essential)

Qualities Required

  • Passionate about IT 
  • Team player
  • Focused
  • Dedicated

Qualifications Required

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D/3 or above
  • 3x GCSE’s (or equivalents) grade A*-C/9-4 in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest