IT Technical Support Apprentice - Advanced (Level 3)

Johnson Matthey Plc (Employer)

QA Apprenticeships (Training Provider)

Annual wage £17,690.00
37.5 hours per week Days and shifts to be confirmed.
15 months (duration)
20 December 2021(start date)
Information communications technician (apprenticeship standard)
15 December 2021 (application closing date)
Register interest

Job Description

You will be working across multiple sites to ensure infrastructure is performing to standard. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.


You will be working across multiple sites to ensure infrastructure is performing to standard. 

As well as providing local on-site support for availability management and global/regional project implementation activity, ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global JMIT Policies. 

Main responsibilities will include:

  • Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (including Wi-Fi) and another computer and telecommunications equipment
  • Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems
  • Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new workplace setups
  • Carry out basic systems operations’ duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management
  • Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services
  • Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans
  • Share acquired knowledge with colleagues through formal documentation and communications sessions
  • To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed
  • Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to
  • As a member of the global I&E (Infrastructure & Engineering) community you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team

Special Factors:

  • JMIT consists of geographically dispersed teams and therefore all roles include working with remote and cross-cultural teams
  • National/International travel as required in order to fulfil the requirements of the role
  • This role will be required to participate in the Major Incident Management process which may mean out of hours participation in incident resolution and service restoration

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Experience of working with the following technologies:  

  • Windows 7
  • Windows 10
  • MS Exchange 
  • Office 365 
  • Mobile Technology 
  • Printer Technology 
  • DNS, DHCP 


  • Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the JM environment
  • Experience of technical implementations with good understanding of Microsoft and networking technologies

Qualities Required

Personal skills & key competencies:

Building Collaborative Relationships:

Identifying opportunities and taking action to build strategic relationships between one's areas, teams, departments, units, or organizations including customers, to help achieve business goals. 

Building self-Insight:

Demonstrating an awareness of own strengths and development needs as well as the impact of own behaviour on others; modifying behaviour based on self-awareness to improve impact. 

Coaching & Developing Self & Others:

Providing and welcoming feedback, instruction, and development guidance to help self and others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. 


Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

Customer Focus:

Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs. This includes internal and external customers. 

Initiating Action:

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. 

Managing Work (includes Time Management):

Effectively managing one's time and resources to ensure that work is completed efficiently. 

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 

Qualifications Required

Entry requirements:

  • Holder of a recognised IT qualification (ITIL) or has significant IT experience (or equivalent) 

You need to have 5 GCSE’s:

  • GCSEs at grades D/3 or above (or equivalent) in maths and English.
  • 3 GCSEs at grades A*-C/9-4 (or equivalent) in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

Level 3 Information Communications Technician apprenticeship standard, which includes:

  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest