IT Technical Apprentice - 19256



Training Provider:


Annual wage £17,500.00
40.0 hours per week Monday - Friday: 9.00 am - 6.00 pm, to start but view to rotational shift patterns between 7.00 am - 4.00 pm, 9.00 am - 6.00 pm or 1.00 pm - 10.00 pm.
duration: 15 months
start: 6 January 2020
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
7 December 2019 (application closing date)
Yay.com are seeking a bold, outgoing and attentive whizz to join our Customer Support team. You’ll also be the voice and keyboard of our business to the customers we serve.


Main responsibilities: 

  • Helping existing customers find their way around our products with a saintly, caring and fun patience
  • Enthusing about our products to prospective customers, helping them to make an informed decision when choosing our products
  • Digging deep into our customer’s IT setup using screen sharing tools and all the resources of our team, to eliminate problems
  • Managing contact via multiple channels including calls, emails, ticketing systems and chat, to ensure every one of our customers is treated as a VIP and that we remain “real time responsive”  
  • Specify and work with the team to author relevant support content that proactively helps our customers, from online videos to FAQ library’s
  • Feedback and into our product teams to keep building the successful business and products we have today

We’re certain the right applicant will gain a substantial amount of commercial knowledge, grow their skills enormously, and find everyday different with us! 

Future Prospects


  • Possibility of full time employment at the end of apprenticeship
  • Exposure to all of the departments
  • Flexible hours

Reality Check

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Communication skills 
  • Customer Service skills 
  • Adaptability 

Qualities Required

  • Team player 
  • Motivated 
  • Charismatic 

Qualifications Required

  • At least 5 GCSE’s or equivalent 
  • A good understanding of maths and English at A* - C/9 - 4 GCSE or equivalent at grade in maths and English

Training Provided

  • Level 3 - Infrastructure technician standard
  • Functional Skills if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apply now