IT Technical Analyst Apprentice - Advanced (Level 3)

Xma (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,500.00
35.0 hours per week 9am – 5pm, Monday to Friday.
16 months (duration)
24 October 2022(start date)
Information communications technician (apprenticeship standard)
10 October 2022 (application closing date)
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Job Description

This role is part of the Managed Services sector and is on a client site (Marvell College) working with another XMA Analyst to be the onsite support services for the client. You will gain experience of resolving routine ICT issues and/or contributing to new programmes and projects.


What will the apprentice be doing?

You will have a range of duties in your own area and are expected to work initially with assistance and later supervision. 

The company offers excellent benefits such as healthcare and monthly meal allowance. 

You will be responsible for:

  • Assessing reported issues in order to provide adequate resolutions and fixes, including Active Directory (user account management), Office 365/Microsoft technologies, software and hardware faults and networking
  • Troubleshooting basic network connectivity issues
  • Utilising the ITSM tool for ticket logging management
  • Maintaining a high degree of customer service for all support queries
  • Adhering to managed service processes and procedures
  • Asset Management responsibilities
  • General End User support

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3 (A level)

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

NOTE: This role is based on a client site (Marvell College) in Hull, but you will also need to travel to the company’s Nottingham office 1-2 times a week for training opportunities. Local accommodation and transport will be provided when travelling to Nottingham.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Knowledge - Microsoft products

Qualifications Required

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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