Some of the technologies the candidate would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems.
Main role / Responsibilities: [will include but not be limited to]:
- Diagnose and fix IT issues
- Liaise direct with customers regarding technical issues
- Log work and fixes into a helpdesk system
- Work to Service level agreements (SLA)
- Incident management
- Resolve Technical issues
- Support customers and provide a great level of customer service
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Hungry to succeed in the IT industry
- Good time-management skills
- Organised, friendly and approachable
- Good communication skills
- Ability to work as part of a team
- Enthusiastic and professional attitude
- Passion for IT and computers
- Wiling to learn
3 GCSE or equivalents at grade at 7 - 4/A - C or above, plus English and maths or equivalent at grade C/4 or above.
- Level 3 Infrastructure Technician Standard
- Functional Skills in Maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.