IT Systems and Networking Apprentice - 70465 - Advanced (Level 3)

Eastquayit Ltd (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £155.70
37.5 hours per week Monday to Friday, between 8:30am - 5:30pm.
15 months (duration)
15 February 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 January 2021 (application closing date)
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Job Description

As an IT Apprentice you will learn a range of new IT skills and tools. You will be working alongside a team of skilled IT Engineers and will work on the help-desk line to support clients with any first line technical issues. Each candidate should be a driven individual that enjoys problem solving and taking control of situations.


Some of the technologies the candidate would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems.

Main role / Responsibilities: [will include but not be limited to]:

  • Diagnose and fix IT issues
  • Liaise direct with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Hungry to succeed in the IT industry
  • Self-motivated
  • Good time-management skills
  • Organised, friendly and approachable
  • Good communication skills
  • Ability to work as part of a team
  • Enthusiastic and professional attitude

Qualities Required

  • Hardworking
  • Motivated
  • Passion for IT and computers 
  • Wiling to learn
  • Career-minded

Qualifications Required

3 GCSE or equivalents at grade at 7 - 4/A - C or above, plus English and maths or equivalent at grade C/4 or above.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in Maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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