IT Systems and Networking Apprentice - 68192 - Advanced (Level 3)


Eastquayit Ltd

Training Provider:

QA Apprenticeships

Weekly wage £155.63
37.5 hours per week Monday to Friday, between 8:30am-5:30pm
duration: 15 months
start: 31 August 2020
North Shields
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
28 August 2020 (application closing date)
As an IT Apprentice you will learn a range of new IT skills and tools. You will be working alongside a team of skilled IT Engineers and will work on the help-desk line to support clients with any first line technical issues.


Duties to include:

  • Diagnose and fix IT issues
  • Liaise directly with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Reality Check

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

A good base of networking knowledge, ideally CISCO, and VOIP systems.

Qualities Required

  • Hungry to succeed in the IT industry
  • Self-motivated
  • Good time-management skills
  • Organised, friendly and approachable
  • Good communication skills
  • Ability to work as part of a team
  • Enthusiastic and professional attitude
  • Wiling to learn
  • Career-minded
  • Hardworking
  • Motivated
  • Passion for IT and computers 

Qualifications Required

3 GCSE Grade A - C 9-4 or above, plus English and maths or equivalent at grade C or above.

Training Provided

  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest