IT Systems and Networking Apprentice - 18604
NTT DATA UK LIMITED
You will work on Client site in a desktop services role, gaining invaluable experience of both technology and the work environment.
Main role and responsibilities:
- To analyse incidents and deliver technical resolutions as part of the IT support service, to contribute to an efficient and effective IT service desk
- Review tickets within Service Management systems using established priorities
- Man the helpdesk telephone system on a daily basis to resolve issues for end users
- Learn what notes and updates should be done on tickets
- The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party
- Learn to deliver end user introductory training on IT systems
- Undertakes daily operational checks as defined and trained by the wider team
- Participate in projects as required
- Track IT assets using software tools. - This includes checking deliveries, logging items into the storage areas and maintaining the stat of the comms rooms
- Setup mobile phones and laptops for end users
- Deploy and install software to computers
- Perform password resets and help end users with profile and connectivity issues
- Allow and remove access to folders and email distribution lists
- Carry out any other duties as required by the IT Management Team
Potential long term job opportunity and exposure to an array of businesses.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Good interpersonal skills
- Team player
- Can-do attitude
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
5 grade 9-4/A*-C GCSE’s or equivalent, including maths and English.
- Level 3 - Infrastructure technician standard
- Functional Skills if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
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