Responsibilities
This is a fantastic opportunity for a dedicated and motivated individual to join this global IT Support team with long-term opportunities.
Main responsibilities:
- Troubleshoot and resolve all problems encountered with hardware and software
- Escalate requests to the appropriate team, as needed. Replace or repair defective parts and equipment
- Conduct technology training for new users
- Conduct briefings and demonstrations on how to enhance system productivity
- Assist in the development of training materials
- Maintain and expand knowledge base in area of expertise
- Attend courses to develop and keep skills and knowledge current
- Perform routine server monitoring and performance benchmarking
- Monitor and remove virus, spyware, and other non-authorised software
- Complete special projects as requested
- Manage and update your workload on the global ticketing system
- Maintain and update hardware asset lists for company issue devices
Future Prospects
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Reality Check
Important Information:
QA’s apprenticeships are funded by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
https://www.gov.uk/national-minimum-wage-rates
Skills Required
- A passion and understanding of IT
- Excellent communication skills
- Good problem solving skills/experience
Qualities Required
- Determined and enthusiastic
Qualifications Required
5 GCSE’s total:
- English and Maths GCSE grade D or above
- 3x GCSEs grade A C in any subject
Training Provided
- Level 3 Infrastructure Technician Standard
- Functional Skills in Maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
