IT Systems Administrator Apprentice - Advanced (Level 3)

Halma Plc (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,000.00
35.0 hours per week TBC upon interview.
15 months (duration)
17 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
7 May 2021 (application closing date)
Register interest

Job Description

You will be responsible for all 1st line support requests. You will be responsible for troubleshooting and resolving laptop, printer, AV and software issues. You will gain exposure to our Azure and Office 365 environment and Cisco networking infrastructure and Windows server estate. You will also be responsible for managing all company assets.


This is a fantastic opportunity for a dedicated and motivated individual to join this global IT Support team with long-term opportunities.

Main responsibilities:

  • Troubleshoot and resolve all problems encountered with hardware and software
  • Escalate requests to the appropriate team, as needed. Replace or repair defective parts and equipment
  • Conduct technology training for new users
  • Conduct briefings and demonstrations on how to enhance system productivity
  • Assist in the development of training materials
  • Maintain and expand knowledge base in area of expertise
  • Attend courses to develop and keep skills and knowledge current
  • Perform routine server monitoring and performance benchmarking
  • Monitor and remove virus, spyware, and other non-authorised software
  • Complete special projects as requested
  • Manage and update your workload on the global ticketing system
  • Maintain and update hardware asset lists for company issues devices

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • A passion and understanding of IT
  • Excellent communication skills 
  • Good problem-solving skills/experience
  • Good communication skills: listening, understanding and persuading

Qualities Required

The ability to effectively work alone as well as in a team.

Qualifications Required

5 GCSE’s total: 

  • English and maths GCSE grade D/3, equivalent or above 
  • 3x GCSEs grade A-C/8-4 or equivalent in any subject 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest