IT Support Workshop Apprentice - Advanced (Level 3)

Apollo Technology Solutions Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00 to £15,000.00
37.5 hours per week 8.30am - 5.00pm, --- 1 hour lunch. Monday to Friday.
16 months (duration)
24 June 2022(start date)
Information communications technician (apprenticeship standard)
10 June 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.


  • Repairing laptops, PCs, tablets and phones
  • Following direct instruction from the workshop manager
  • Assisting with more difficult technical issues via other engineers as required
  • Following tickets that have been assigned to the engineer
  • Updating tickets work is progressing
  • Soldering, OS repair and reinstall, driver issues, diagnosing and replacing or repairing hardware
  • Keeping work area clean and tidy
  • Reporting back to the line manager

Future Prospects

The apprentice will be considered as a real team member, and they will be able to make a real impact in the company growth in terms of IT. After completing the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. 

Reality Check

Company perks:

  • Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained planting. 
  • Outside seating provides a nice area to relax during breaks.
  • There is free parking just a few minutes’ walk and local shops and food outlets. 
  • We also have access to a secure bicycle store.
  • We do have full kitchen facilities and also a full-size pool table which is used daily.
  • We offer a company pension and holiday entitlement increases with length of service.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Communication
  • Timekeeping
  • Customer service
  • Good understanding of hardware and software
  • Telephone Manner

Qualities Required

  • Smartly dressed
  • Works well individually as well as part of a team
  • Professional approach

Qualifications Required

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

  • Why choose our Cloud Network Specialist apprenticeship?

    QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.

    A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

    QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration
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