IT Support Technician Level 3 Apprentice - Advanced (Level 3)

East Kent Hospitals University Nhs Foundation Trust (Employer)

QA Apprenticeships (Training Provider)

Annual wage £9,379.50
37.5 hours per week Days and shifts to be confirmed.
16 months (duration)
17 October 2022(start date)
Information communications technician (apprenticeship standard)
5 October 2022 (application closing date)
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Job Description

We are seeking to recruit a self-motivated and driven IT Service Desk Apprentice to join our busy and friendly ICT department. You will be expected to provide Remote Telephone Support as well as a small amount of direct support.


What will the apprentice be doing?

  • Advice and guidance to customers throughout the Trust via telephone  (ITIL Incident Process), logging calls, monitoring IT systems and data networks, evaluating performance issues and faults
  • Advising upon and taking action to resolve faults and problems, including channelling requests for help to additional 1st, 2nd or 3rd line support for resolution, using “Hot Transfer” as appropriate, ensuring the ongoing delivery of support services to a high standard combined with customer service excellence
  • This is a telephone based  role with occasional exposure to onsite work
  • The post involves being on the phone at all times - all IT issues are reported to us via telephone and we are the first point of contact to resolve or escalate to other IT teams (2nd or 3rd line)

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

IT skills

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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