String Computer Systems Ltd

IT Support Technician Level 3 Apprentice - Advanced (Level 3)

String Computer Systems Ltd (Employer)

Preston College (Training Provider)

Weekly wage £168.75
37.5 hours per week Monday - Friday, 9.00am - 5.30pm 45 minutes lunch (unpaid)
24 months (duration)
8 February 2021(start date)
Digital Support Technician (apprenticeship standard)
Digital (route)
31 January 2021 (application closing date)
Register interest

Job Description

The successful candidate will join the Technical Support Team at an exciting time in String’s lifetime. As we evolve, we are placing an ever-increasing emphasis on the quality of our clients’ experiences with us, at every stage of their engagement.

Responsibilities

The role would see the successful candidate join the Technical Support Team at an exciting time in String’s lifetime.  As we evolve, we are placing an ever-increasing emphasis on the quality of our clients’ experiences with us, at every stage of their engagement.

Reporting to the Help Desk Team Leader; the candidate will play a crucial role in delivering a first-class experience to our clients.

A typical day will see them interacting with clients, colleagues, and vendors such as Microsoft.

We are looking for a candidate that will contribute to the team they are joining, bringing their own personality, skills and world view.  In return, the candidate will be presented with the opportunity for rapid personal and professional growth.

The role will see the successful candidate gain immediate hands-on experience with the latest generation of Cloud technologies, such as Microsoft Azure and Microsoft 365; as well as the more traditional physical server and desktop technologies.

What does the future look like?  It’s up to the candidate. The right person will be presented with the opportunity to shape and develop their career path, progressing to consultant, and then on to Cloud Architect.

Duties will include:

  • Preparation of new equipment for installation
  • Repair of faulty equipment
  • Customer Service
  • Supplier and Customer Liaison
  • Adopting and applying a ‘hands on’ problem solving approach
  • Take ownership of issues assigned to you and manage them through to resolution
  • Supervised Help Desk support

Future Prospects

  • Training will be provided for the suitable candidate on site or off site where necessary
  • Possibility of progressing to Level 1 - 2 support related roles dependant on candidate’s aptitude, with the potential to move to a consulting or architecture role in the longer term

Skills Required

  • Strong communications skills
  • An aptitude for attention to detail
  • An aptitude for research
  • An aptitude for using their own initiative
  • Capacity to learn and retain information
  • Must be a team player
  • A can-do attitude

Qualities Required

  • Ambitious
  • Approachable
  • Committed
  • Tenacious
  • Reliable
  • Adaptable
  • Methodical
  • Manual and mental dexterity
  • Capacity to learn and retain information
  • Must be a team player

Qualifications Required

  • GCSE A - C / 8-4 in mathematics, English or equivalent grades
  • IT/Microsoft related skills/accreditations

Training Provided

Digital Support Technician Level 3 Apprenticeship Standard:

  • Full training will be provided on an ongoing basis through your employer and Preston’s College
  • A sector based assessor will be allocated to you to progress/support you through you course and you will be expected to attend college one day per week (unless stated). Time spent training will be part of the agreed contracted hours of the working week
Register interest

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