Beacon Community College

IT Support Technician (Level 3)

Employer:

Beacon Community College

Training Provider:

Youthforce

Weekly wage £166.50
37.0 hours per week Monday - Thursday: 8:00am - 4:00pm. Friday: 8:00am - 3:30pm.
duration: 15 months
start: 23 September 2019
Crowborough
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
2 positions available
6 September 2019 (application closing date)
To participate, as part of the IT Support Team, in the provision, development, maintenance and support of an effective and efficient service, ensuring that IT and communications facilities across the Academy are fit for purpose and provide good value for money.

Responsibilities

  • Providing, with suitable guidance, or working as part of a team, an effective and efficient service, ensuring that IT and communications facilities across the Academy are fit for purpose
  • Act at all times in accordance with Academy policies and procedures, including the Academy’s Equal Opportunities policies, Health & Safety and Safeguarding procedures
  • Provide effective assistance and support to users of the Academy’s IT and communications systems including software, peripherals (such as printers), MFPs (‘photocopiers’) and AV equipment
  • Demonstrate a commitment to the overall objectives of the IT Support team, working and contributing, under supervision as required, to larger objectives and project work
  • Work flexibly as required, in response to service demands as agreed with team manager(s) or senior Academy staff, including, where necessary, supporting major out-of-hours events
  • To assist in the provision of technical support for teachers within lessons, where appropriate
  • To take responsibility for the timely and accurate completion of personal and service administration as required
  • To undertake available training opportunities and demonstrate a commitment to continuous development
  • To perform such other tasks as may reasonably be required by team manager(s) or senior Academy staff

Key Duties and Responsibilities

  • Act as first point of contact for IT issues
  • Control internet access and filtering via appropriate systems
  • Control and monitor security using Impero, MS Server systems and other software
  • Create and manage user accounts. Manage user permissions and file access
  • Create software deployments and utilise System Centre Configuration Manager
  • Create user guides and documentation
  • Maintain, update and develop IT Support knowledge-bases (such as Web Help Desk, Confluence and KeePass)
  • Deploy software updates and security patches
  • Diagnose and resolve hardware, software and end user problems
  • Install and maintain software systems as required
  • Install network cabling and ports
  • Maintain and update databases used to support IT and telephony systems
  • Maintain and clean computers and other IT and audio-visual hardware
  • Carry out safety checks, and use risk assessments, as required to ensure compliance with current health and safety legislation
  • Respond to and update work tickets in the web help desk system
  • Set-up desktop hardware
  • Undertake repairs to desktop hardware as may be necessary
  • Use and maintain stock control and asset management systems
  • Support the management and maintenance of the school’s network
  • Liaise with third party suppliers when required to resolve issues

General Support

  • Report student and Academy issues in line with the Academy’s policies for health and safety, child protection, behaviour management etc.
  • Attend meetings and training sessions as required
  • Be aware of and act in line with Academy policies and procedures as outlined in the Staff Handbook
  • Be involved in extracurricular activities, e.g. open days, presentation evenings as required

Future Prospects

At the end of the apprenticeship the position could be made permanent to a suitable candidate. Other IT technicians working at Beacon have gone on to jobs in a wide variety of fields in local companies who have links locally and globally.

Reality Check

Immediate start is available subject to DBS, health checks and satisfactory references. 

Beacon Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good communication and interpersonal skills
  • A general understanding of the components of a computer and how they are connected together
  • Be able to troubleshoot and resolve simple computer start up and connectivity issues
  • Good communication and interpersonal skills

Qualities Required

  • Works well in a team
  • Professional attitude
  • Reliable and honest

Qualifications Required

  • Maths GCSE 4/C or above (or equivalent)
  • English GCSE 4/C or above (or equivalent)
  • Science GCSE 4/C or above (or equivalent)
  • ICT qualification (or able to demonstrate desired skills)

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship

Where necessary:

  • Level 2 Functional Skills (English)
  • Level 2 Functional Skills (maths)
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