What will the apprentice be doing?
•Provide support for the servers & network infrastructure
•Provide hardware & software support for computers and laptops
•Maintain all ICT related peripherals.
•Order ICT consumable supplies & document product requests
•Maintain a fully up to date inventory of all hardware & software
•Install & configure software and anti-virus on PCs
•Perform complete installations of new PCs
•Administer user groups & accounts
•Offer advice & training to system users
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship training will be delivered in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.
The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:
•IT Support Technician
•Digital Communications Technician
The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.
What is the expected career progression after this apprenticeship?The successful apprentice will have the opportunity
to progress onto the Level 4 Network Engineer programme upon completion of the
apprenticeship. The trust are hopeful that apprentices will stay on after the
apprenticeship to continue building their careers within IT.
Reality CheckThere may be a requirement for apprentices to travel between schools, so access to a vehicle and a full UK driving licence is desirable. The ICT service desk provides cover between 8am and 4:30pm, Monday to Friday, however, occasionally tasks may need to be undertaken out of hours and at weekends, so a certain level of flexibility is required.
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience
Qualifications RequiredGCSE or equivalent English Language/Literature (Grade C/4) Desired
GCSE or equivalent Mathematics (Grade C/4) Desired