Sweethaven Computers

IT Support Technician Apprenticeship - Advanced (Level 3)

Sweethaven Computers (Employer)

Intequal Limited (Training Provider)

Annual wage £10,400.00
40.0 hours per week Monday to Friday. Times TBC.
17 months (duration)
25 May 2022(start date)
Information communications technician (apprenticeship standard)
24 May 2022 (application closing date)
Register interest

Job Description

Are you hardworking and organised with a passion for technology? Are you ready to take your hobby to the next level and build your career?


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice, based out of one of their client’s sites at a school. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Managing all incidents and IT support requests from receipt to resolution & closure
• Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
• Keeping accurate records of all site information using IT service management tools
• Providing excellence customer service to end users, such as staff & students
• Ensuring service level agreements are met
• Promptly completing any admin paperwork/documentation

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Future Prospects

On successful completion of the apprenticeship there may be the opportunity to work up as the company continues to expand. They have a number of previous apprentices who have progressed to 2nd line support/team leaders/account managers, so there is plenty of opportunity to experience other aspects of the industry.

Skills Required

• You will be highly organised with excellent communication skills

• You will be willing to work hard and eager to learn

• You will be adaptable with the ability to multitask

• You will have superb IT skills and a base knowledge of hardware & software

Qualities Required

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Qualifications Required

To be considered for this role, you ideally will hold a C/4 grade in both GCSE or equivalent Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT. Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).

Training Provided

Level 3 Information Communications Technician Apprenticeship.


The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support Support in IT requires good communications skills.

Develop your communications skills by exploring the best practices of support.

Register interest