What will the apprentice be doing?
- Qualification: IT Support Technician - Level 3 Apprenticeship
- Location: Select Technology Systems Ltd
- Salary: £14,500 per annum w/ overtime pay
- TN12 6UF
Whether you are looking for a full or partially managed IT service or need the advice to solve a business or technological challenge, Select Technology can help. They offer a revolutionary Managed IT Service Plan: Prestige and their IT consultants can also work on a project basis, including helping your business migrate to cloud-based solutions or work on infrastructure projects.
Due to their clients continued growth, they are looking for a confident Modern Apprentice with great interpersonal skills to join their World Class Service Desk Team. Established for over 25 years with an outstanding reputation, they are a friendly, successful, and ambitious company. Now is the perfect time to join them and be a part of their next chapter and continued success.
Working as a 1st Line Support Engineer Trainee from their smart modern offices with breakout and recreational areas including a pool table, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment. They are passionate about cultivating a fun and rewarding environment where their staff is looked after while providing a framework and incentives to enable everyone to fulfil their potential.
As part of their dedicated Services Desk, the 1st Line Support Engineer Trainee will work closely with the team supporting and helping clients succeed through technology. As first-line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week
Duties and responsibilities:
- First point of contact for support calls
- Provide Remote/Onsite 1st Line support to clients
- Installation work
- Achieve both personal targets such as customer satisfaction
- Working in order of SLA and priority of tickets
- System documentation
What training will the apprentice take and what qualification will the apprentice get at the end?
The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician
As a result, you will achieve:
- Level 3 Information Communications Technician
- CompTIA A+ certifications
- Functional Skills in maths and English (if required)
- Training is completed inhouse and remotely from the Apprentices' workplace.
What is the expected career progression after this apprenticeship?
This programme can lead to job opportunities as:
- 1st & 2nd Line Support Technician
- Cloud Technician
- Cyber/Security Support Technician
- Help Desk Support Technician
- IT Support Analyst
Reality CheckAdditional Benefits: - 25 days holiday, plus Bank Holidays, plus your Birthday as a bonus annual leave day - Annual Staff Bonus - Pension scheme - Ride2work Scheme - Onsite Games Room - Unlimited free fruit and soft drinks - Beans to cup coffee machine - Company paid quarterly social events
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Initiative, Patience
Qualifications RequiredGCSE or equivalent English (Grade Grade C or 4) Desired
GCSE or equivalent Maths (Grade Grade C or 4) Desired