IT Support Technician Apprentice - Advanced (Level 3)

Jansa It (Employer)

QA Apprenticeships (Training Provider)

Annual wage £11,000.00
35.0 hours per week All details will be confirmed upon interview. Days and shifts TBC.
16 months (duration)
24 October 2022(start date)
Information communications technician (apprenticeship standard)
7 October 2022 (application closing date)
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Job Description

We are looking for someone to join our 1st line remote support team supporting our client’s IT Systems remotely over the internet, communicating using email, telephone and live chat facilities. Level 3 Apprenticeship.


What will the apprentice be doing?

Main responsibilities:

  • Provide first-line support
  • Imaging and maintenance of PC's
  • Setup, update and fault diagnosis of customer IT systems
  • General network support and troubleshooting
  • Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
  • Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records
  • Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
  • Explaining technical issues in a clear way to non-technical clients
  • Answering the phone in a professional manner and, if relevant passing on any information promptly

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme Information Communications Technician enables the apprentice to: 

Learn on-premise and cloud-enabled technologies and services 
Learn technical content that aligns to and is relevant to employers and the market 
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

  • Full-time with the Company 
  • Possible further training 

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Confident on the phone

Qualifications Required

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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