Circle Cloud Communications Ltd

IT Support Technician Apprentice - Advanced (Level 3)

Circle Cloud Communications Ltd (Employer)

Peta Limited (Training Provider)

Annual wage £10,004.80
40.0 hours per week Monday-Friday 08:30-17:30 with 1 hour for lunch
22 months (duration)
13 June 2022(start date)
Information communications technician (apprenticeship standard)
31 May 2022 (application closing date)
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Job Description

You will be supporting the company’s internal IT requirements. You will have a variety of tasks such as hardware and software installation / maintenance, working with active directory and supporting the management with any system requirements. A fundamental part of this role is communicating with internal stakeholders from different background.

Responsibilities

What will the apprentice be doing?

  • Monitoring and testing network systems and associated services using a variety of tools and techniques
  • CRM Administration
  • Phone System and PC diagnostics
  • Working with APIs to create integrations between the software the company uses
  • Research and implement new software that would benefit the business i.e. a new ticketing system, and a new Project
  • Management system
  • Installing, configuring and maintaining simple networks, including components such as switches and routers

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training towards L3 Information Communication Technician : Support Technician will be provided. You will complete a 22 month apprenticeship.

What is the expected career progression after this apprenticeship?

  • Fantastic career progression opportunities

Reality Check

We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Ability to prioritise workload, Time management, Customer experience

Qualifications Required

GCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential
A Level or equivalent IT (Grade Pass or above) Desired
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