IT Support Technician Apprentice - Advanced (Level 3)

Speechwrite Digital (Employer)

Baltic Training (Training Provider)

Annual wage £13,000.00
37.5 hours per week Monday - Thursday, 08:30 - 17:00, with a 1-hour lunch and Friday, 08:30 - 16:30, with a 30-minute lunch break.
15 months (duration)
7 February 2022(start date)
Information communications technician (apprenticeship standard)
31 January 2022 (application closing date)
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Job Description

Are you an enthusiastic about IT, or an aspiring ICT support technician? Do you have a desire to help and support others with computer related issues? If so, then this could be the opportunity for you! Baltic apprenticeships are delighted to be working in partnership with SpeechWrite Digital!


Duties will include:

  • Provide 1st line support
  • Speaking with clients over the phone, email and live chat
  • Receiving, logging and managing a ticketing system
  • Installing drivers, software and links for software and hardware

Future Prospects

There are career progression opportunities available upon completion of the programme.

Skills Required

  • Strong communication skills both written and verbal
  • Previous knowledge and understanding of IT

Qualities Required

  • Logical mind-set
  • Willingness and eager to learn
  • Passion within IT
  • Ability to meet deadlines

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths.

Training Provided

Level 3 Information Communications Technician apprenticeship standard.

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and the employer.

Register interest