IT Support Technician Apprentice - Advanced (Level 3)

Sensible Choice Limited (Employer)

Baltic Training (Training Provider)

Weekly wage £200.00
37.5 hours per week Monday to Friday, 09:00 to 17:30
15 months (duration)
20 March 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
19 March 2021 (application closing date)
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Job Description

Sensible Choice IT offer friendly, down to earth support and technology services for local businesses. Over recent years, the company has grown in both size and scope, thanks to continuous business development, and high customer satisfaction. If you’re looking to start your career in IT, make the sensible choice and apply below!

Responsibilities

  • Working alongside the helpdesk team and assisting with tasks.
  • Attend site visits when required to solve issues that can’t be resolved remotely.
  • Help solve problems for the customers and monitor their systems.
  • Answer the phone and enter tickets into the helpdesk and keep that up to date.
  • Keeping customers updated on job progress.
  • Check backup schedules and patch important updates to servers.
  • Create, manage and adjust user settings for customers at their request.
  • Maintain a good level of service to all customers.
  • Check stock levels in the office and for engineers onsite.
  • Follow up with customers over the phone and chase orders

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Skills Required

  • IT trouble shooting skills
  • Familiar with Hardware and Software installs and updates
  • Knowledge of working on remote access such as TeamViewer
  • Telephone skills
  • Basic understanding of how an IT Network works

Qualities Required

  • Mature and proactive
  • Helpful manner and keen to learn

Qualifications Required

  • Grade C/4 GCSE in maths/Functional Skills Level 2 in maths or equivalent 

Training Provided

Full training and support will be provided throughout by both Baltic Apprenticeships and Sensible Choice. In this role you will work towards your Level 3 Infrastructure Technician apprenticeship qualification, opening up several career progression options.

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