Century It Services

IT Support Technician Apprentice - Advanced (Level 3)

Century It Services (Employer)

Intequal Limited (Training Provider)

Weekly wage £161.00
35.0 hours per week Monday to Friday, between 9am - 5pm.
16 months (duration)
11 January 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
31 December 2020 (application closing date)
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Job Description

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Remotely monitoring IT systems, identifying and diagnosing faults
  • Speaking to customers on the telephone and via email
  • Logging calls for incidents and problems
  • Problem solving on IT related incidents and problems
  • Monitoring of the IT email inbox and allocation of tasks
  • Repairing of I.T hardware, reinstalling operating systems and software
  • Commissioning of IT and associated equipment
  • Provide support to other members of the IT team
  • Learning and becoming proficient with an industry standard proactive monitoring software
  • Learning and becoming proficient in Support Desk IT Systems
  • Learning about different computers and IT Systems

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company
Our client provides a wide range of IT services including proactive IT monitoring, automated patching, reactive IT support contracts and IT maintenance services, including IT network Installation and IT support, from their base in Hampshire using the very latest technology. They provide managed IT support concerning everything from email hosting and office telephone system installation to cloud managed anti-virus, email encryption, and spam filter software. They deliver tailored IT support, network installation and maintenance services for businesses in Southampton, Winchester, Portsmouth and Eastleigh. Their helpdesk works as a natural extension of a business wherever they are across Southampton, Winchester, Portsmouth and Eastleigh.

Future Prospects

This is a massive opportunity for the right individual who is looking for a career in IT, and there is the potential for a full-time role upon completion of the apprenticeship programme.

Reality Check

Perks include 25 days holiday per annum. Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.

Skills Required

You will be a good team player who is able to work of your own initiative. You will have excellent communication skills (both written and spoken) and will possess excellent time-keeping skills.

Qualities Required

The company require a bright, enthusiastic and hardworking individual with the ability to show empathy, a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn't afraid to ask questions.

Qualifications Required

To be considered for this role, you ideally will hold a C/4 grade in both GCSE or equivalent Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

Training Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
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