IT Support Technician Apprentice - Advanced (Level 3)

Itek Computer Solutions Limited (Employer)

Baltic Training (Training Provider)

Annual wage £11,700.00
37.5 hours per week Working 37.5 hours per week, Monday to Friday - 08:45 to 17:00.
15 months (duration)
7 December 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 November 2020 (application closing date)
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Job Description

Are you an aspiring IT Technician looking to start a career within a well-established and evolving company?


Duties include:

  • Fixing and maintaining equipment such as laptops and PCs
  • Working alongside their lead engineer in workshop repairs
  • Providing first-line support via remote assistance
  • Participating in site visits to help resolve and fix IT issues
  • Helping with ad-hoc duties such as answering the telephone

Future Prospects

With the opportunity to be offered a full-time position after successful completion of the apprenticeship programme.

Skills Required

  • Experience uploading software
  • Experience using hand tools such as a screw driver and plyers due to cabling
  • Foundation Level IT Knowledge
  • Understanding of basic networking fundamentals
  • An understanding or Windows Servers
  • Basic understanding of backups
  • Working on VOIP
  • Experience with Windows Operating Systems
  • Good understanding of Networking / Routing

Qualities Required

  • Passion for IT
  • Excellent customer service skills

Qualifications Required

  • GCSE or equivalent in maths grade 4 (C) or higher

Training Provided

  • Infrastructure technician standard
  • Functional skills if required

Register interest