IT Support Technician Apprentice - Advanced (Level 3)

Soft Sell Group Limited (Employer)

Baltic Training (Training Provider)

Annual wage £9,100.00
40.0 hours per week Monday - Friday, 08:45 - 17:00.
12 months (duration)
1 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 October 2020 (application closing date)
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Job Description

Based in Blackburn, Soft Sell have an enviable reputation for delivering high quality products and an excellent level of service and support!


Typical roles and responsibilities include (but are not limited to):

  • Building networks
  • Fixing and Maintaining Equipment such as laptops and PCs
  • Working alongside the lead engineer in workshop repairs
  • Providing first line support via remote assistance
  • Participate in site visits to help resolve and fix IT issues
  • Getting involved in tasks such as cabling and CCTV installation
  • Helping with ad-hoc duties such as answering client telephone calls

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Skills Required

  • Good organisational and time management skills
  • Excellent communication skill and phone manner

Qualities Required

  • Driven and ambitious
  • Enthusiastic and passionate about the IT sector

Qualifications Required

GCSE at grades 4/C or above (or equivalent) in maths.

Training Provided

Level 3 Infrastructure Technician apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Please review the link below for the apprenticeship training:

Register interest