Ebstar Limited

IT Support Technician Apprentice

Employer:

Ebstar Limited

Training Provider:

BALTIC TRAINING SERVICES LIMITED

Annual wage £9,360.00
37.5 hours per week Monday - Friday 8.30am to 5.30pm
duration: 15 months
start: 2 September 2019
Newcastle
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
30 August 2019 (application closing date)
Are you an IT hobbyist and the go to person for family and friends for IT issues? Would you like to start your career as an IT Support Technician? If so then apply for this role now! Ebstar is an IT specialist in Stafford who are looking to expand their team of talented IT Technicians.

Responsibilities

Roles and Responsibilities (will include but not be limited to):

  • Connecting a range of devices such as PCs, Laptops and Mobile devices to networks
  • Remotely diagnosing issues and solving customer problems
  • If unable to fix will escalate to senior technicians
  • Installing and configuring a range of software and hardware devices both internally within the office and on client sites
  • Full training and support will be provided throughout your apprenticeship by Baltic Apprenticeships and Ebstar

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Reality Check

Salary, Hours and Benefits:

  • £9,360 per annum
  • 37.5 hours per week, Monday - Friday, 8.30am to 5.30pm
  • 20 Days Holiday + Bank Holidays
  • Social events

Skills Required

  • Passionate about IT and Technology
  • Ability to remain calm under pressure and handle difficult customers

Qualities Required

  • Good written and spoken communication skills
  • Organisational skills and the ability to multitask

Qualifications Required

  • Hold a logical and methodical approach
  • Basic IT hardware knowledge

Training Provided

https://www.balticapprenticeships.com/apprentices/infrastructure-apprenticeships/infrastructure-technician

  • Unit 1 - NETWORK AND ARCHITECTURE
  • Unit 2 - MOBILITY AND DEVICE FUNDAMENTALS MTA
  • Unit 3 - CLOUD FUNDAMENTALS MTA
  • Unit 4 - CODING AND LOGIC
  • Unit 5 - BUSINESS PROCESSES
Apply now

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