IT Support Engineer Apprentice - 81403 - Advanced (Level 3)

Sapphire Utility Solutions (Employer)

QA Apprenticeships (Training Provider)

£12,000
37.5 hours per week
16 months (duration)
(start date)
Digital (route)
31 January 2023 (application closing date)
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Job Description

Employer description:

Sapphire Utility Solutions has quickly become a trusted name in the utility, transport and highways sectors, known for our capabilities in delivering innovative solutions to meet and exceed the needs of our clients.

We work behind the scenes, maintaining the water, wastewater and gas utilities that most of us take for granted. Put simply, we are maintaining today, for your tomorrow.

Overview:

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

The Role:

The Apprentice Business Support Technician plays an important communication focused role, by processing the support requests that come in from our customers, via phone and email, turning these requests into Helpdesk Cases (AKA support tickets).

This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but not limited to) Microsoft products and services.

Key responsibilities:

  • The IT Technician will be the onsite contact for any end user support that requires a physical presence, the initial triage will be completed by an external helpdesk.
  • Installing, configuring and maintaining software and hardware components of computer and network systems.
  • Diagnosing and troubleshooting software & hardware issues, escalating where necessary.
  • Ensuring the security of client and server computers by ensuring antivirus, security patches and policies are adhered to.
  • Maintaining and updating technical documentation regularly.
  • Auditing devices and licensing to ensure accurate records are maintained.
  • Testing new hardware and software before full-scale installation.
  • Assisting with any project related tasks.

What we are looking for:

Skills and qualities:

  • Flexible, pro-active approach with 'hands on' approach
  • Good communication skills
  • Basic understanding of PC hardware set-up
  • Strong knowledge of Microsoft Office and Windows 10
  • Ability to work in a team
  • Any exposure to Windows Server and Networking would be desirable

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Benefits:

  • This is a fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
  • A proactive approach to ongoing training to help you develop life-long skills
  • The opportunity to work in a pleasant location with good public transport links
  • £12,000 base salary with plenty of room for salary increases / progression opportunities
  • Free parking on-site, if you drive and have your own transport
  • A generous holiday allowance

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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