IT Support Engineer Apprentice - 78165 - Advanced (Level 3)

Dasuni Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,000.00
40.0 hours per week 9am to 6pm, Monday to Friday. [Includes 1 hour unpaid lunch.]
15 months (duration)
3 January 2022(start date)
Information communications technician (apprenticeship standard)
17 December 2021 (application closing date)
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Job Description

They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.


Primary responsibilities

  • Answer helpdesk calls
  • Help customer with 1st line issues such as password reset
  • Setup of hardware i.e. printers, mobile phones, desktops, laptops
  • Create email accounts and other cloud services
  • Work as part of projects to rollout anti-virus and other security software where required 
  • Creating tickets on PSA
  • Creating quotes
  • Remote support for customers
  • Onsite support for 1st line tasks such as setting up desktops/laptops

Future Prospects

Opportunity to obtain a permanent position after successfully completing the apprenticeship. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Confident and professional on phones and in person
  • Some IT knowledge a plus
  • Good communications skills

Qualities Required

  • Work of own initiative
  • Ability to work logically when faced with IT issues
  • Quick learner

Qualifications Required

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D/3 or above 
  • 3x GCSE’s grade A-C 7/4 in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

Find out more here:

Training Provided

  • Level 3 Information communications technician
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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