IT Support Engineer Apprentice - Advanced (Level 3)

Crayon Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £17,000.00
37.5 hours per week Monday-Friday on rota, following shift patterns of either: 8.00am – 4.30pm, 9.00am – 5.30pm or 9.30am – 6.00pm.
16 months (duration)
30 August 2022(start date)
Information communications technician (apprenticeship standard)
5 positions available
16 August 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

Responsibilities

What will the apprentice be doing?

  • Logging support calls via telephone and email
  • Work in collaboration with members of the sales and wider services team on project work
  • Resolving 1st line incidents and requests
  • Triage of support tickets
  • Daily weekly system checks

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Presentation skills, Interest in Cloud technologies, Multitasking skills

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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