What will the apprentice be doing?
As an IT Support Engineer Apprentice, you will be:
- Providing 1st to 2nd line technical support to end users
- Troubleshooting and repair any hardware and software
- Resolving software and application issues
- Completing documentation and quick step deployment guides
- Providing appropriate support to staff using new technologies
What training will the apprentice take and what qualification will the apprentice get at the end?
Full training towards L3 Support Technician will be provided. You will complete a 22 month apprenticeship which includes 17 days at the PETA training centre in Cosham.
What is the expected career progression after this apprenticeship?
Progression opportunity upon completion of the apprenticeship.
Reality CheckA full driver’s license is required as you will be needing to commute to other company’s offices. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.
Skills RequiredIT skills, Organisation skills, Problem solving skills, Keen interest in IT, Eager to learn new skills, Technical understanding of IT, Troubleshooting knowledge, Self-motivated, Keen to develop, Desire to learn, Ability to prioritise, Telephony platforms experience
Qualifications RequiredGCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential