Carrera UK Limited

IT Support Engineer Apprentice - Advanced (Level 3)

Carrera UK Limited (Employer)

Peta Limited (Training Provider)

Annual wage £10,400.00
40.0 hours per week Monday-Friday 08:30-17:00 (with 30 minutes for lunch).
22 months (duration)
20 June 2022(start date)
Information communications technician (apprenticeship standard)
31 May 2022 (application closing date)
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Job Description

As part of this role, the ICT will ensure the optimal performance and maintenance of our client's computer and communications systems. This involves maintaining efficient operation and control of the IT and/or Telecommunications infrastructure) either on-premises or to end-users provisioned as cloud services and on-premises Servers.

Responsibilities

What will the apprentice be doing?

The ICT Apprentice will work on the application of infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components as well as hands-on hardware system builds and repairs.

  • Providing technical support to customers over the phone and via email
  • Establishing, diagnosing, and escalating technical issues
  • Keeping the ticketing system up to date
  • Keeping clients informed of their ticket progress
  • Assisting with projects where necessary
  • Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
  • Complying with appropriate policies/procedures at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training towards L3 Information Communication Technician : Support Technician will be provided. You will complete a 22 month apprenticeship.

What is the expected career progression after this apprenticeship?

Employee and personal development - we'll work with you and encourage you to develop your career or to learn and experience new things

Reality Check

Driving licence would be beneficial. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

Skills Required

Communication skills, IT skills, Problem solving skills, Team working, Initiative, Time management skills, Customer experience

Qualifications Required

GCSE or equivalent English (Grade A*-C/4-9 or level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/4-9 or level 2 equivalent) Essential
BTEC or equivalent Computer-related (Grade Pass or above) Desired
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