Interpro Technology Solutions

IT Support Engineer Apprentice - Advanced (Level 3)

Interpro Technology Solutions (Employer)

Peta Limited (Training Provider)

Annual wage £13,000.00
40.0 hours per week Monday - Friday, 08:30 - 17:30 with 1 hour for lunch
21 months (duration)
19 July 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 June 2021 (application closing date)
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Job Description

PETA Training are proud to be working with Interpro Technology Solutions Ltd, looking to source an exceptional IT Support Engineer Apprentice. A fantastic opportunity to join the growing team of this dedicated and diverse company, to move forward with your IT career benefitting from world class training and industry leading remuneration packages.

Responsibilities

You will be part of a dedicated and highly experienced team. Occasionally you may have visits to clients in the local area including Portsmouth, Southampton and the surrounding areas. This is a very direct role and a fantastic opportunity for someone to be part of the business long term. 

Your duties will include:

  • Answering telephone support calls and providing remote support
  • Providing both remote and onsite support to Microsoft Windows users
  • Supporting servers and networks to a 1st line support level
  • Occasional visits to client sites assisting with the installation of hardware and projects
  • Problem management and escalation to 1st and 2nd line support

Future Prospects

  • A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship

Reality Check

  • Diverse and friendly work environment
  • Car park

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Basic knowledge of all Microsoft Office Suites from 2013 up to 2019 and Office 365
  • Basic knowledge of Windows Desktop O/S from Windows 7 to Windows 10
  • Good knowledge of PC hardware and components
  • Basic understanding of networking technologies, services and protocols
  • Network troubleshooting abilities
  • Hardware and Software installation and troubleshooting

Qualities Required

  • Hold a full UK driving licence
  • Be able to gain basic level security clearance

Qualifications Required

  • English and maths GCSE’s grade A*-C (9-4)

Training Provided

Infrastructure Technician Level 3 Apprenticeship Standard:

  • Most of your training will be completed in the workplace, however, throughout the duration of the apprenticeship you will be required to attend classroom-based sessions for off the job training
  • You will have regular reviews with your PETA Learning and Development Coach who will be able to offer help and advice to ensure the successful completion of your qualification
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