IT Support Engineer Apprentice - Advanced (Level 3)

Bristol It Company Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
40.0 hours per week TBC upon interview.
15 months (duration)
7 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
31 May 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience whilst you complete a Infrastructure Technician.


Main role / Responsibilities [will include but not be limited to]: 

  • Timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
  • Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
  • Recognising when a call is urgent and escalate accordingly
  • Carrying out configuration and testing of new kit prior to install at customer site
  • Working as part of a team, whilst remaining self-motivated in managing your own workload
  • Demonstrating an excellent customer service focus when dealing with clients

Future Prospects

You will move to become an IT Support Engineer – or if you show a keen interest in other areas of the company, we are always looking for more people – IE software development, Web Development etc.

Reality Check

Company perks: 

  • 25 days’ holiday, plus public holidays, plus your birthday off
  • Private pension scheme with Royal London Mutual
  • Private Medical care
  • Death in Service benefit
  • Perk box
  • Cycle to work and tech schemes
  • A company backing you who want to see you grow in your career.
  • Friendly and relaxed flexible working environments
  • Onsite gym and bicycle parking
  • Friday afternoon beer o’clock

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Good communication skills
  • Able to build good relationships is fundamental to the delivery of services
  • Organisational skills
  • The ability to manage your own workload and to work to team and project deadlines 

Qualities Required

  • The ability to work flexibly in a team 
  • Happy and able to contribute to a supportive work environment
  • Adaptability and flexibility
  • Good telephone manner
  • Sociable
  • A keen interest in IT and must be able to work as part of a busy support team

Qualifications Required

  • Three GCSE’s (or equivalent) at grade 4 or above in any subject
  • And GCSE Maths and English (or equivalent) at grade 3 and above

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest