IT Support Engineer Apprentice



Training Provider:


Annual wage £11,990.00
37.5 hours per week 9am - 5pm with a 30-minute lunch break. Days of shifts TBC
duration: 15 months
start: 21 December 2019
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
20 December 2019 (application closing date)
United-UK LLP is the UK's leading provider of business supplies managed services - offering the widest range of indirect goods & services. United-UK is looking to expand their IT team of support technicians with the addition of an apprentice.


Roles & Responsibilities (will include but not be limited to):

  • Complying with both company and health and safety policies and requirements
  • Providing technical support to clients remotely
  • Attending client site visits with the supervisor
  • Using the in-house ticketing systems to log and update the progress of issues raised
  • Setting up and maintaining IT devices internally and externally on client sites

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and United-UK.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Reality Check

  • 20 days holiday plus bank hols
  • Healthcare

Skills Required

  • Good communication skills
  • Good work ethic and other human skills
  • Troubleshooting experience at home

Qualities Required

  • IT Hobbyist with a passion and interest in tech
  • Eager to learn

Qualifications Required

  • English and maths 9-4/A-C grades or equivalent

Training Provided

  • Level 3 Infrastructure technician standard
  • Functional Skills if required