Primary responsibilities will include, but not be limited to:
- Working in the support desk team at WWC
- Visiting clients onsite
- PC and Cloud configuration
- Shadowing the senior members
- Project work
- Learn how to manage your own tickets and time
- Answering calls / taking messages and creating tickets
- Working on technical tickets
- Keeping on top with communications in regard to the team
You’ll have the potential to gain a full-time role at the end of the apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Works well under pressure
- Excellent communication, presentation and written skills
- Exceptional customer service
- Able to assess and solve problems proficiently
- Great team player
- Able to work on own initiative
- Diligent attention to detail
- Great time management skills
- Office 365
- Microsoft Azure
- Microsoft Server 2012/2016/2019
- Active Directory
- Basic Windows Based Directory – TCP/IP, DNS, DHCP etc.
- Basic routing, switching & firewall rules
- Ability to prioritise tasks
- 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.