IT Support Desk Apprentice - Advanced (Level 3)

Ww Computer Systems (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,400.00
40.0 hours per week 8-hour shift to be worked within core hours of 8:30 and 18:00. Days TBC.
15 months (duration)
14 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
31 May 2021 (application closing date)
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Job Description

We are looking for an enthusiastic and driven apprentice to join the WW Team. This is an excellent opportunity for a driven, eager and enthusiastic candidate, looking for their next step in IT. The role is to deliver and support our client’s infrastructures, who are mostly using the latest MS technologies (Windows Server, Microsoft Azure, etc.)


Primary responsibilities will include, but not be limited to:

  • Working in the support desk team at WWC
  • Visiting clients onsite
  • PC and Cloud configuration
  • Shadowing the senior members
  • Project work
  • Learn how to manage your own tickets and time
  • Answering calls / taking messages and creating tickets
  • Working on technical tickets
  • Keeping on top with communications in regard to the team

Future Prospects

You’ll have the potential to gain a full-time role at the end of the apprenticeship.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Works well under pressure
  • Excellent communication, presentation and written skills
  • Exceptional customer service
  • Able to assess and solve problems proficiently
  • Great team player
  • Able to work on own initiative
  • Diligent attention to detail
  • Great time management skills

Desirable Knowledge:

  • Office 365
  • Microsoft Azure
  • Microsoft Server 2012/2016/2019
  • Active Directory
  • Basic Windows Based Directory – TCP/IP, DNS, DHCP etc.
  • Basic routing, switching & firewall rules

Qualities Required

  • Self-motivated
  • Ability to prioritise tasks
  • Personable

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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