IT support apprenticeship - Advanced (Level 3)

Anyit Limited (Employer)

Baltic Training (Training Provider)

Annual wage £14,000.00
37.5 hours per week Monday to Friday, 8am – 5pm
15 months (duration)
13 June 2022(start date)
Information communications technician (apprenticeship standard)
8 June 2022 (application closing date)
Register interest

Job Description

Based in Needham Market, AnyIT provides Computer and Telecom support for customers based in Sussex. Their mission is to provide the best possible service to their customers at the right cost and at the time that suits them

Responsibilities

  • Provide technical support to customers both internally and externally through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Apply appropriate testing methodologies to hardware or software or cabling assets
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Install and configure relevant hardware as appropriate for example desktops, laptops, printers, projectors, scanners, and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the rollout of upgrades or new systems or application

Future Prospects

Opportunity to progress onto a full-time position after completion of the programme.

Skills Required

  • A strong passion for IT
  • Good analytical and problem-solving skills 

Qualities Required

  • Working within deadlines
  • Friendly and personable attitude
  • The ability to use your own initiative

Qualifications Required

  • Grade 4/C GCSE or Functional Skills Level 2 in Maths

Training Provided

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and the employer.

Register interest

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