IT Support Apprenticeship - Advanced (Level 3)

Computer Assistance Limited (Employer)

Remit (Training Provider)

Annual wage £18,000.00
35.0 hours per week 9.00am - 5.00pm Monday to Friday
18 months (duration)
4 January 2022(start date)
Information communications technician (apprenticeship standard)
24 December 2021 (application closing date)
Register interest

Job Description

Are you a tech-savvy individual looking to boost your career into the growing IT industry? Want to earn a salary whilst working towards a Level 3 qualification? Remit Training is delighted to be recruiting on behalf of Computer Assistance, for a driven individual to embark on our IT Support Apprenticeship. Apply today!


ICT Support Apprenticeship.
£18,000 p.a.
OX4 2EA.

Roles and Responsibilities:

  • Resolving faults and explaining to the client the work you have carried out
  • Troubleshoot hardware and software issues in person, remotely, and via phone
  • Fixing and maintaining equipment such as printers, laptops, PC's and tablets
  • Assisting with system upgrades and setting up new devices
  • Recording problems within CRM systems so that task histories can be reviewed
  • Provide excellent customer service
  • To respond without delay to clients IT needs and issues
  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • To maintain an awareness of new and innovative technologies

Future Prospects

Exciting future prospects with Computer Assistance, given that the candidate shows great competency and completes the Level 3 ICT Support Apprenticeship successfully -

Reality Check

Can you commute to the location?

Skills Required

  • Experience building/fixing PCs
  • Excellent communication skills
  • Ability to demonstrate initiative
  • Enjoy working with computer systems

Qualities Required

  • Reliable
  • Trustworthy
  • Enthusiastic
  • Team player

Qualifications Required

GCSEs in maths and English or equivalent.

Training Provided

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

There are 3 pathways within this Apprenticeship which include:

  • A Support Technician
  • A Network Technician
  • A Digital Communications Technician

As a result, you will achieve:

  • Level 3 Information Communications Technician
  • Functional Skills in maths and English (if required)
Register interest