The Digitally Enabled Learning Strategy will require high-quality, effective support for students and staff within each school. Students and staff need to be confident that when an issue arises it can be addressed in a timely manner and that they are kept fully informed about the progress of any resolution when an issue cannot be resolved immediately.
Reporting to the Foundation IT Team Leader, the IT support apprentice will be required to provide support of the IT systems and services across the Foundation of schools.
This will include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT team to help resolve 2nd Line/Service issues.
Foundation IT Team – Apprentice Technician:
Apprentice Technicians will mix a programme of study, with external providers and through in-house learning activities, with activities to support staff and students across the Foundation and general maintenance tasks designed to ensure that the technology remains effective and usable.
Responsibilities: [Working as part of the Foundation IT Team, provide the following:]
- Support for the delivery of the Foundation-wide SLA across all schools and departments
- Adherence to Foundation policies and procedures
- An initial point of contact for staff and students requiring help with IT issues and queries
- Proactive maintenance for IT systems and software
- Accurate service desk information to enable the analysis of issues and effective configuration recording and management
- Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate
- Assist in the deployment of new client device software builds as and when required;
- Assist in the deployment of hardware devices as and when required
- Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies
- Occasional support outside of normal working hours, including weekends, for specific activities
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Safeguarding and Protection of Children and Young Persons
In accordance with the Children’s Act 1989, on appointment post holders will be required to commit to their responsibilities with regards to safeguarding. In addition offers of appointment will be subject to an Enhanced criminal record check from the Disclosure and Barring Service (DBS) and other pre-starter checks as required by the regulations governing the appointment of staff within education.
The criminal record checks will highlight cautions, reprimands and final warnings as well as any convictions. The post holder must not have any spent or unspent convictions that would prevent working with children.
As soon as possible
• Salary review each September
• Company sick pay dependent on length of service
• Reduced gym membership
• Free lunches
• Free onsite parking
• 38 days holiday per year including bank holidays
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Experience and knowledge of Active Directory, Exchange and Windows Server
- Knowledge of both general ICT H&S issues relating to work, both for self and all potential users
- Experience of working within an educational setting
- Experience supporting and using Microsoft Teams
- Experience of working with people of all ages
- Experience of training others
- Excellent customer service skills
- Highly motivated and enthusiastic
- Confident personality
- Strong communication skills
- Good organisational and problem-solving skills
- A good level of written and spoken English appropriate to the context and audience
- Able to work effectively on their own as well as part of a team
- Ability to effectively organise own time
- Ability to keep calm under pressure
- A wholly professional attitude
- Commitment to own professional development and apprenticeship programme
- Reliability & Flexibility - Ability to provide occasional cover outside of normal school hours
- Commitment to high standards and to raising these standards
- Safeguarding - Understands their role in the context of safeguarding children, young people and vulnerable adults
- Ability to form and maintain appropriate relationships and personal boundaries with children and young people
- Equal Opportunities - Understanding of the requirements of Equality and Diversity
- A genuine interest in keeping up to date with ICT development
- A desire to develop knowledge and skills through attending relevant courses and actively seeking to broaden knowledge and skills relevant to responsibilities
- A desire to maintain and extend personal expertise in specific areas of ICT to provide appropriate advice and support
- IT qualification (such as GCSE/A Level) and experience
- Secondary school education, with 5 GCSE passes, including maths and English [grade C/4 or above]
- Ability to train towards relevant IT qualifications
- Vocational IT qualification
You will undertake training and exams that are required to be completed in accordance with your yearly personal development plan and level 3 apprentice program.
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
- BCS Award in Coding and Logic
- BCS Award in Business Processes
- Microsoft Technology Associate Networking Fundamentals
- BCS Award in Mobile and Operating Systems
- BCS Award in Cloud Services