IT Support Apprentice - 78906 - Advanced (Level 3)

Pembroke College Developments Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,396.31
36.5 hours per week Monday to Thursday: 9am – 5pm (7.5 hours) Friday: 9am – 4pm (6.5 hours).
15 months (duration)
28 February 2022(start date)
Information communications technician (apprenticeship standard)
4 February 2022 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking, Cloud Network Specialist, Level 3 Apprenticeship.


Main Duties and Responsibilities:

  • Understand how the College works, the services it provides, how it’s managed and how it fits into the wider University.
  • Understand how the IT Department works, the services it provides, what its objectives and constraints are, how it’s managed and how it fits into the College.
  • Understand what computer and communication systems, hardware and software are being used to provide these services.
  • Monitor and record the behaviour and performance of some of these systems.
  • Carry out basic maintenance of printers e.g. re-stocking with paper, clearing paper jams and replacing spent toner cartridges.
  • Assist with the diagnosis, maintenance, upgrade and replacement of hardware and software.
  • Assist with the provision of IT support to Fellows, students and staff.
  • Understand College and University IT rules and alert colleagues to cases of potential abuse.
  • Responsible for the routine checking and reporting of server room hardware status.
  • Anything else that the College may reasonably require from time to time. 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • Problem solving
  • Good customer service skills
  • A willingness to engage with and ensure that assigned tasks are completed appropriately in a timely fashion
  • Ability to communicate effectively with a wide range of users of different statuses and IT competence
  • Ability to absorb new ideas quickly and apply them appropriately
  • Willingness to learn and evolve/expand skillset
  • Ability to assess and create/update documentation for the activities undertaken

Qualities Required

  • Honesty and integrity
  • Ability to work closely and effectively with others
  • Mobility on foot or cycle
  • Ability to work from home as and when necessary
  • Ability to lift computer equipment around the college 

Qualifications Required

Entry requirements: 

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here.

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required


Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest