IT Support Apprentice - 68845 - Advanced (Level 3)

Jsl Computers (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00 to £12,000.00
40.0 hours per week Monday - Friday, shifts to be confirmed.
15 months (duration)
12 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
7 October 2020 (application closing date)
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Job Description

We are currently recruiting a field service engineer / helpdesk operative to join our rapidly expanding team. There is great potential for the right candidate to progress quickly with regular training and incentives to expand your skill set. Provide 1st line support on-site, remotely, via email and telephone.


Duties and responsibilities include:

  • Provide first line telephone support
  • Perform hardware and software maintenance at our office in Studley Green, High Wycombe
  • Conduct scheduled support visits to our small business, charity and education customers
  • Conduct emergency support visits to our small business, charity and education customers
  • Complete scheduled on-site system installations
  • Assess and enhance our service offering, procedures and practices and affect a positive improvement in everything we do

Future Prospects

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship
  •  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks

Reality Check

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

Skills Required

  • Excellent communication skills
  • Good interpersonal skills
  • Accuracy and attention to detail
  • High standard of office practice
  • Good telephone manner

Qualities Required

  • Ability to work under pressure and work to deadlines
  • Ability to work as a team and with your own initiative
  • Ability to adopt flexible working practices
  • Can do attitude

Qualifications Required

  • English and maths GCSE grade D/3 or above 
  • 3x GCSEs grade A-C (8-4) in any subject 

Training Provided

Infrastructure technician Level 3 Apprenticeship Standard:

  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest