IT Support Apprentice - Advanced (Level 3)

Warwick Independent Schools Foundation (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,085.00
37.0 hours per week Monday to Thursday 8am - 4.30pm and Friday 8am - 4.00pm
16 months (duration)
31 October 2022(start date)
Information communications technician (apprenticeship standard)
12 October 2022 (application closing date)
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Job Description

The IT Support Apprentice will gain experience of providing support for the IT systems and services across the Foundation of schools. This will include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT Team to help resolve 2nd Line/Service issues.


What will the apprentice be doing?

  • Supporting the delivery of the Foundation-wide SLA across all schools and departments
  • Acting as the initial point of contact for staff and students requiring help with IT issues and queries
  • Proactive maintenance for IT systems and software
  • Accurate service desk information to enable the analysis of issues and effective configuration recording and management
  • Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate
  • Assistance in the deployment of new client device software builds as and when required
  • Assistance in the deployment of hardware devices as and when required
  • Supporting activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies
  • Occasional support outside of normal working hours, including weekends, for specific activities

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

Information communications technician Level 3 (A level) standard:

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Team working

Qualifications Required

GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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