IT Support Apprentice - Advanced (Level 3)

Responsibilities

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

• Becoming a valued part of the Technical Support team
• Managing calls and liaising with customers and suppliers
• Recording all their requests in the internal tracking system
• Handling incidents reported by users and when needed addressing them or escalating within the department
• Following up incident solving and updating documentation
• Informing users through alerts and communication
• Remote installation of computer and network hardware and software
• Assist with day to day running of the department
• Setting up of broadband equipment and broadband fault diagnosis
• Setup of computer hardware to customers’ requirements
• Daily / weekly checks

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support:
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing training and support.

Skills Required

Qualifications Required