What will the apprentice be doing?
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
• Providing technical support on all hardware and software issues.
• Investigating and where possible repairing faults.
• Liaising with ICT support companies re maintenance issues.
• Advising on purchase of hardware and software.
• Set up new equipment and ensure that it is suitable for the user needs.
• Maintain the schools network to ensure that it performs efficiently.
• Maintain web applications.
• Regularly check all IT equipment.
• To manage printers and printer quotas.
• Investigating and testing new systems and give technical advice on ICT developments within the school.
• Installing and upgrading software.
• Keep abreast of software and hardware developments both in the education and private sectors.
• Loading new software to the network.
• Administer the use of the internet.
• Ensure that back up procedures are maintained.
• Ensure that virus protection is up to date all the networks school computers and laptops.
• Participate in discussions with users to understand their ICT requirements and recommend solutions to meet their needs in terms of hardware and software.
• Provide network and peripheral support to staff during lessons.
• Regularly checking file storage and memory capacity. Carrying out housekeeping as necessary.
• Be familiar with common software and offers advice to users.
• Set up new users on networks when required.
General Administrative Duties
• To assist in the on-going development of ICT systems to enable the delivery of an electronic classroom and the delivery of future administrative systems.
• Maintain an awareness of new ICT products and services and ensure that information is shared within the school.
• Security mark and record all new IT equipment arriving in school and maintain up to date records.
• Work closely with staff to ensure the efficient use of networks the networks.
• Provide training to staff and governors.
• Provide support, guidance and training to staff from other schools.
• Liaise with staff on a daily basis to support the efficient use of ICT equipment in the school.
• Support teaching staff in the use of ICT based activities, and provide assistance to groups of pupils in the use of ICT- this may include delivery sessions to whole class/groups of students under the overall direction of the teacher.
• Provide technical support and assistance on staff training and deliver in-house training for staff, including the preparation of guidance on the use of ICT for staff and pupils.
• Such other duties as may reasonably be allocated by the Executive Headteacher or other delegated officers, within the purview of the post.
Support for the School
• Ensuring equipment is maintained to a safe standard.
• Ensuring that the school adheres to all the ICT legal requirements e.g. licensing.
• Adhering to school policies and procedures.
• Data Protection Act.
• To be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To contribute to the overall ethos/work/aims of the school.
• Appreciate and support the role of other professionals.
• Attend relevant meetings as required.
• To participate in training and other learning activities and performance management as required.
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
On completion of Level 3 apprenticeship, potentially a full time IT Technician role maybe available.
Skills RequiredCommunication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working
Qualifications RequiredGCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential