IT Support Apprentice - Advanced (Level 3)

Comcheck Systems Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
35.0 hours per week All details will be discussed and confirmed upon interview.
16 months (duration)
29 August 2022(start date)
Information communications technician (apprenticeship standard)
2 positions available
17 August 2022 (application closing date)
Register interest

Job Description

We require a new member of the team to assist in our repair and retail department. The Apprentice will learn how to diagnose and repair IT products, including: PCs, Laptops, Apple Macs, Servers, Printers, Networking equipment as well as diagnosing and installing software products and solutions.

Responsibilities

What will the apprentice be doing?

The new team member can also expect to be trained in ecommerce sales platforms and gain an in-depth knowledge of how to retail refurbished products. 

Main responsibilities: [will consist of:] 

  • Diagnostic of product issues
  • Repair IT products
  • Installing software
  • Troubleshoot user and software issues
  • Sales support
  • Customer service
  • E-Commerce Solution

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Microsoft Office experience, Quality control skills

Qualifications Required

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English Language (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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