IT Support Apprentice - Advanced (Level 3)

Ship Theory (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
35.0 hours per week 9am – 5pm Monday to Friday with 1 hour break for lunch
16 months (duration)
31 August 2022(start date)
Information communications technician (apprenticeship standard)
17 August 2022 (application closing date)
Register interest

Job Description

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Responsibilities

What will the apprentice be doing?

  • The role will involve dealing directly with the company’s ever expanding customer base to offer technical support and advice 
  • Delivering first class customer service at all times 
  • Act as the first point of contact for new customers, offering advice regarding set-up and usage 
  • Troubleshoot a variety of basic technical issues (hardware and software) 
  • Work closely with senior support staff to resolve more complex technical issues 
  • Keep up to date records of clients interactions, bug fixes, updates to process etc. 
  • Ensure business SLA’s are maintained 
  • Ensure personal KPI’s are achieved 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Reality Check

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Customer care skills, Team working, Good telephone manner, Computer hardware, Software and OS, Troubleshooting IT, Patient, Ambitious, Proactive, Punctuality

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Register interest

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