Node It Solutions Ltd

IT Support Apprentice - Advanced (Level 3)

Node It Solutions Ltd (Employer)

Solveway Limited (Training Provider)

Annual wage £17,000.00
37.5 hours per week 37.5 hours per week, worked between our core support hours 08.00 – 18.00 Monday to Friday
15 months (duration)
25 August 2022(start date)
Information communications technician (apprenticeship standard)
2 positions available
20 August 2022 (application closing date)
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Job Description

We are seeking an enthusiastic Helpdesk Apprentice to bring their can-do attitude and critical-thinking skills to our technical support and implementation team. This role offers the ideal opportunity for the right person to develop their skills and experience as the Company grows.


What will the apprentice be doing?

As a member of the Tech Services Team, you will be responsible for providing 1st line support to our customer base and assisting the other members of the Team with service and project delivery. You will be responsible for resolving 1st line technical issues, and for escalating other issues to the correct resource. You will also work with the back-office team to help shape and deliver a first-class user experience.

You will be exposed to a range of technologies including networking, wireless, desktop devices, audio visual systems and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

  • To be a confident, active member of our Service Team, providing effective remote, on site, and telephone based technical support to our customers
  •  Assist in the creation and updating of support documentation, contribute to and improve internal knowledgebase and asset register
  •  Assist the Helpdesk to provide hardware support and installation services, including: PCs, servers, networking, firewalls and security, WAN/VPN, and back-up and disaster recovery.
  •  Assist the Helpdesk to provide software installation and support, including: Windows 10, Azure Active Directory, Windows Server, Microsoft 365 (support, admin, and migration)
  •  Take ownership of technical issues, follow established escalation process for critical or high priority issues
  •  Ensure all technical notes are logged onto the ticketing system, and any relevant SLAs are met
  •  Assist with Microsoft 365 migration, configuration, optimisation, and support, including AAD, Microsoft Endpoint Manager and Autopilot.
  •  Help to deliver key technology projects, implement new customer projects, onboard support users
  •  Work with the Sales Team to translate end user and business requirements into technical solutions


What training will the apprentice take and what qualification will the apprentice get at the end?

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.

• CompTIA A+ Core 1
• CompTIA A+ Core 2
• Microsoft Azure Fundamentals
• Microsoft 365 Fundamentals

What is the expected career progression after this apprenticeship?

We are looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.

Reality Check

Must drive and have their own car. All appointments are subject to a satisfactory references and DBS disclosure

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative

Qualifications Required

GCSE or equivalent English and Maths (Grade Grade A*-C/9-4) Essential
A Level or equivalent Mathematics (Grade C or above) Desired
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