IT Support Apprentice - Advanced (Level 3)

Acora Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,500.00
37.5 hours per week Details to be confirmed.
16 months (duration)
29 August 2022(start date)
Information communications technician (apprenticeship standard)
4 positions available
15 August 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience.

Responsibilities

What will the apprentice be doing?

  • As a member of Service Operations, you will learn to play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. 
  • This position will teach you troubleshooting, problem-solving and technical skills using various diagnostic tools. You will have the opportunity to develop your skills in a fast-paced and well-structured Managed Services environment.
  • You will use the skills learned during your apprenticeship to improve your all-round technical and support knowledge as part of your day-to-day role.

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Time management, Outlook, Word, and Excel, Windows 10

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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