First Solution Technologies Limited

IT Support Apprentice - Advanced (Level 3)

First Solution Technologies Limited (Employer)

Intequal Limited (Training Provider)

Annual wage £12,500.00
35.0 hours per week Monday - Friday, 09:00 - 17:00.
17 months (duration)
14 February 2022(start date)
Information communications technician (apprenticeship standard)
11 February 2022 (application closing date)
Register interest

Job Description

Do you have a genuine passion for technology? Do you have great customer service skills? This is a great opportunity to get started on your career working as an apprentice and training to be a qualified IT technician working with our client based in Cheltenham.


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Apprentice your main roles and responsibilities will include:

  • Answering the phone and providing excellent customer service and care in a professional and effective manner
  • Providing remote support, advice and guidance to the customer
  • Fault diagnosis and diagnosis of security issues
  • Working with hardware
  • Software installation
  • PC builds, reconfiguration and re-builds including account set-up, identifying and fixing issues
  • Application support in bespoke software
  • Programming: demonstrate basic HTML and CSS

Future Prospects

A permanent position is available upon completion of the apprenticeship.

Skills Required

  • Strong communication skills, both internally and externally
  • Be computer literate to a good standard
  • Have good timekeeping skills

Qualities Required

  • Have a genuine passion for IT and software AND have great customer service!
  • Be organised and responsive, using initiative and motivation to deal with enquiries
  • Be reliable and enthusiastic
  • Develop own effectiveness and professionalism

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Qualifications Required

To be considered for this role, you must have GCSEs at grades C/4 or above (or equivalent) in maths and English, and in three or four other subjects at least.

You should have a GCSE, BTEC or A Level in ICT (or equivalent) or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).

Training Provided

Level 3 Information Communications Technician apprenticeship standard.

Core modules:

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support:

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Register interest