Isl Office Solutions

IT Support Apprentice - Advanced (Level 3)

Isl Office Solutions (Employer)

Intequal Limited (Training Provider)

Weekly wage £175.00
37.5 hours per week Monday - Friday 8.30am - 5.00pm
17 months (duration)
4 January 2022(start date)
Information communications technician (apprenticeship standard)
24 December 2021 (application closing date)
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Job Description

Do you have a passion for technology? Do you have great customer service skills? If the answer is yes, then apply today!


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to start your career in IT.

About the Company.

Our client has been established since 1968 are one of the Souths longest standing and respected independent Total Office Solution providers. They offer a complete one stop solution for stationery, computer, furniture, and general office equipment needs.

Their IT division supply and install servers, PC’s and laptops for many major brands including Fujitsu, Dell and HP. They also specialise in custom home and business PC builds. Included in their IT services are PC repair, router and switch set up, network administration and virus removal.

Job Role.

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Apprentice your main roles and responsibilities will include:

  • Hardware build
  • Server installations
  • First line support
  • On-site customer support
  • Network support and maintenance
  • Office365 support

Future Prospects

A permanent position is available on completion of the apprenticeship.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

Skills Required

  • Hardworking
  • Excellent written and spoken communication skills
  • Able to show empathy
  • Naturally inquisitive

Qualities Required

  • The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology
  • The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions

Qualifications Required

To be considered for this role, you must have a C/4 grade in both GCSE Maths and English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least practical experience with the workings of computers and IT.

Training Provided

CORE MODULES: The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security - Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services - An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

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