IT Support Apprentice - 20365 - Advanced (Level 3)

The Great Annual Savings Company Ltd (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £155.65
37.5 hours per week Monday - Thursday, 08:30 - 17:00 and Friday, 09:00 - 15:00.
15 months (duration)
14 December 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 positions available
5 December 2020 (application closing date)
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Job Description

The IT Support team are responsible for the delivery of effective IT solutions to enable GAS to grow and develop its business, whilst meeting the needs of both its customers and suppliers.


The IT Support Apprentice will support the group through:

  • Administration of IT systems, including user access
  • Capturing and updating changes to configuration and asset records
  • Installing and configuring computer equipment and systems as directed to defined standards
  • Maintenance of procedures and documentation and accurate version control of all IT processes to required standards
  • Recording of time and effort expended on issue resolution, projects and other tasks

Through the work, the IT Support Apprentice will also:

  • Support the growth of the group through effective IT system management
  • Understand the importance of process and control in the management of IT systems

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

The ideal person will:

  • Possess a meticulous nature, patience and be capable of working well under pressure, demonstrating ability to manage and priorities workloads
  • Have excellent verbal and written communication skills and the ability to communicate at all levels in a professional manner

Qualities Required

  • Be self-motivated, inquisitive and willing to learn and explore new ways of achieving goals
  • Be a cultural fit for GAS; happy to work independently, but flexible to change in a company experiencing rapid growth
  • Demonstrate a strong interest in Information Technology and its impact upon a business.
  • Be a logical thinker
  • Be a flexible team player, with the ability to self-manage
  • Show a can-do attitude with a strong work ethic

Qualifications Required

A minimum of 5 GCSEs at grades C/4 or above (or equivalent) including English and maths.

Training Provided

Level 3 Infrastructure Technician apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English if required
  • End-Point Assessment (EPA)

Qualifications will include:

  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
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